CoinScanHow can we help?
Email coinscan.support@gmail.com and we will get back to you. Answers to common questions are below.
Scanning
The camera does not open
CoinScan needs camera access to scan. Open the iPhone Settings app › CoinScan › turn on Camera, then return to the scanner. You can also choose a photo from your library instead.
My coin was not identified, or the result looks wrong
Retake the photos on a plain background with soft side lighting, hold the phone parallel to the coin, and add the reverse. Some coins are not in the catalogue or cannot be read from a photo; CoinScan then says it could not identify the coin rather than guessing. Scans that find no match do not count toward your daily limit.
The app says I have reached my daily limit
Limits reset every day at 00:00 UTC. Without an account you can make 2 scans a day; a free account allows 3, Plus 30 and Pro 100.
The app says it cannot reach CoinScan
Scanning needs an internet connection. Check your connection and try again. Your scan is not counted when the service is unavailable.
Where are my PDF reports and data exports?
When you create a report or export, the iOS share sheet opens. Choose Save to Files, AirDrop, Mail or Print to keep a copy.
Signing in and your account
I did not receive the confirmation email
Check your spam or junk folder. On the confirmation screen in the app, tap Resend email. The link opens CoinScan on your iPhone.
I forgot my password
On the sign-in screen, tap Forgot? and enter your email address. Open the reset link on your iPhone; CoinScan asks you for a new password.
I used Sign in with Apple and want to sign in on another device
Use Sign in with Apple again with the same Apple ID. If you chose Hide My Email, your CoinScan account uses Apple's relay address, so signing in with your real email and a password creates a separate account.
How do I sign out?
Profile › gear icon › Settings & Account › Sign Out. Your vault and scan history stay with your account.
How do I delete my account?
Profile › gear icon › Settings & Account › Delete Account. What gets deleted, and what to do if you cannot sign in.
Subscriptions and purchases
What do Plus and Pro include?
A higher daily scan limit: 30 scans a day with Plus, 100 with Pro. Every other feature is the same on every plan. Subscriptions belong to your CoinScan account, so you need to be signed in to subscribe.
How do I restore my subscription?
Sign in to the same CoinScan account, then open Profile › gear icon › Settings & Account › Restore Purchases while signed in to the Apple ID you subscribed with.
How do I cancel?
Open the iPhone Settings app › your name › Subscriptions › CoinScan, or in CoinScan: Settings & Account › Manage Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep access until the end of the period you paid for.
How do I get a refund?
Purchases are made through Apple, which handles refunds. Request one at reportaproblem.apple.com.
Does deleting my account cancel my subscription?
No. Cancel the subscription in your Apple account settings first, then delete your account.
Privacy requests
To access, export, correct or delete your data, use the options in the app (see how) or email coinscan.support@gmail.com from the address on your account. Read the Privacy Policy and Terms of Use.
Still need help?
coinscan.support@gmail.com
Include your iPhone model, iOS version and, for a scan problem, what the app showed.
In the app
Profile › gear icon › Settings & Account › Send Feedback & Bug Reports, for example to report a wrong identification.